In order to run IT process capability assessment we use COBIT 5 governance and management practices. They enable management to evaluate maturity and benchmark IT process capability.
We measure current maturity of enterprise’s IT processes, define a target maturity state, identify the gap between them and determine how to improve the process to achieve the desired maturity level. Benchmark allows you to compare enterprise IT processes maturity with competition, with industry average and average maturity in region.
The assessment of the process maturity reveals which practices are lacking or failing and enables implementation or improvement of good practices allowing all process outcomes to be achieved.
The assessment process outcomes can be used for both internal and potential external purposes. It allows you to compare enterprise IT processes maturity level with average industry maturity and average maturity in specified region.
While doing assessment we are providing optimization initiatives regarding IT organizational structure changes and recommended ITSM processes support.
Providing operational IT services to all users requires certain capabilities (infrastructure, application), for which people with the appropriate skill set and behavior are required.
As companies develop highly complex IT and business environments to generate competitive edge, architecture governance practices are required to manage and control effectively enterprise architecture.
The processes of enterprise IT ware evaluated with COBIT v. 4.1, in reference to four domains of IT practices: on strategic level: Align, Plan and Organise, tactical: Build, Acquire and Implement, and on operational levels: Deliver, Service and Support and Monitor, Evaluate and Assess processes. In order to define target state results were compared to average maturity level of industry and public sectors in Europe.